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Avaya Hosted Call Center

Avaya Hosted Call Center

Featured rich Opex based service to reduce your risks in business investments

SLTMobitel provides premium highly featured Avaya hosted contact centre service to enterprise customers. Enjoy the perks offered by this globally recognized call centre service offered by SLTMobitel. Being hosted in SLTMobitel data centre and provisioned via an islandwide fibre network, service is ensured with high availability.

  • Globally Recognised Call center service.
  • High availability as hosted in SLTMobitel data center.
  • Scalability.
  • Higher voice quality as delivered via secured Virtual Private Network.
  • No risk of Capital investments in enhancing your call center service, as service can be experienced as Opex based service.
  • 24x7 support Service.

Services & Features

 

SLTMobitel Avaya Hosted Call center bestows enterprises a globally recognized feature-rich call center solution as an Opex-based service, reducing your risks in business investments. The service availability will be ensured, as the platform is hosted in SLTMobitel Datacenter. With SLTMobitel Avaya Hosted Call center, high voice quality is ensured as it is provisioned via a secure, scalable, and highly reliable SLT VPN. Enjoy Multi-channel communication( call, SMS, email), high availability, higher voice quality, and high-quality experience to agents and to end customers as well. There is zero risk in capital investments in enhancing your call center service, as SLTMobitel Avaya Hosted Call center can be experienced as an Opex-based service.

  • Call recording
  • Multi channel communication( call, SMS, email)
  • High quality experience to agents and to end customers
  • multiple reporting
  • Automatic Call routing
  • Skilled based Routing
  • Outbound dialling
  • Self service
  • Wall Board service
  • CRM Integration
  • Social media integration

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