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Avaya Hosted Contact Centre

Avaya Hosted Contact Centre

Globally recognized feature-rich contact centre solution with a wide range of benefits.

Offering a globally recognised feature-rich contact centre solution with a wide range of benefits, SLT-MOBITEL Enterprise’s Premium Contact Center solution powered by the Avaya Inaipi cloud boosts productivity and delivers personalised interactions tailored to meet the evolving needs of enterprise customers.

  • Globally recognised contact centre service.
  • High availability as hosted in SLT-MOBITEL Data Centre.
  • Scalability.
  • Higher voice quality as delivered via a secured Virtual Private Network (VPN).
  • No risk of Capital investments in enhancing your call centre service, as the service can be experienced as Opex based service.
  • 24x7 Support Service.

Services & Features

The advanced cloud-based contact centre solution is designed to revolutionize the way enterprises interact with their customers, offering a seamless experience across the entire customer journey. The Avaya Inaipi cloud platform hosted in SLTMOBITEL Data centres, features a comprehensive, integrated, and open cloud architecture with scalability, security, and in-depth analytics capabilities.

The solution is built to meet the unique needs of enterprise contact centres needs while enjoying the flexibility and simplicity of a cloud-based platform. Key features include an Omni Channel Contact Center that seamlessly engages customers across multiple channels, including voice, chat, email & social media. The solution enables enhanced call routing and optimizes customer interactions through Interactive Voice Response (IVR) and Automatic Call Distribution (ACD). It also provides enterprise CRM integration with existing CRM systems to access real-time customer data and provide a 360-degree view of each interaction.

As an industry leader, SLT-MOBITEL Enterprise remains committed to providing cutting-edge solutions that enable businesses to thrive in the digital era. With SLT-MOBITEL Enterprise’s Premium Contact Center solution powered by the Avaya Inaipi cloud, enterprises can elevate their customer interactions, deliver personalized experiences, and stay ahead in today's competitive business landscape.

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