Supplementary Information
GRI Content Index
Index No. Description Reported In
Strategy and Analysis
G4-1 Statement from the Chairman Message from the Group Chairman
G4-2 A description of key impacts, risks and opportunities Business Model and Customer Capital
Organisational Profile
G4-3 Name of the Organisation Business Model
G4-4 Primary brands, products and services Business Model
G4-5 Location of the organisation’s headquarters Corporate Information
G4-6 Number of countries where the organisation operates and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the Report Business Model
G4-7 Nature of ownership and legal form Corporate Information
G4-8 Markets served Business Model
G4-9 Scale of the reporting organisation Business Model
G4-10 Total workforce by employment type, employment contract and region, broken down by gender Employee Capital
G4-11 Report the percentage of total employees covered by collective bargaining agreements Employee Capital
G4-12 Organisation’s supply chain Institutional Capital
G4-13 Significant changes during the reporting period regarding the size, structure or ownership Welcome to Sri Lanka Telecom PLC’s Annual Report 2016
G4-14 Report whether and how the precautionary approach or principle is addressed by the organisation Welcome to Sri Lanka Telecom PLC’s Annual Report 2016
G4-15 List externally developed economic, environmental and social charters, principles or other initiatives to which the organisation subscribes or which it endorses Business Model
G4-16 List of memberships of associations and national or internal advocacy organisations Business Model
Identified Material Aspects and Boundaries
G4-17 Operational structure of the organisation Business Model
G4-18 Process for defining report content Welcome to Sri Lanka Telecom PLC’s Annual Report 2016
G4-19 Material aspects identified for report content Business Model
G4-20 Aspect boundary for identified material aspects within the organisation Welcome to Sri Lanka Telecom PLC’s Annual Report 2016
G4-21 Aspect boundary for identified material aspects outside the organisation Welcome to Sri Lanka Telecom PLC’s Annual Report 2016
G4-22 Report the effect of any restatements of information provided in previous reports and the reasons for such restatements Welcome to Sri Lanka Telecom PLC’s Annual Report 2016
G4-23 Report significant changes from previous reporting periods in the scope and aspect boundaries Welcome to Sri Lanka Telecom PLC’s Annual Report 2016
Stakeholder Engagement
G4-24 List of stakeholder groups engaged by the organisation Business Model
G4-25 Basis for identification and selection of stakeholders with whom to engage Business Model
G4-26 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group Business Model
G4-27 Key topics raised through stakeholders’ engagement and how the organisation responded to them Business Model
Report Profile
G4-28 Reporting period Welcome to Sri Lanka Telecom PLC’s Annual Report 2016
G4-29 Date of most recent previous report Welcome to Sri Lanka Telecom PLC’s Annual Report 2016
G4-30 Reporting cycle Welcome to Sri Lanka Telecom PLC’s Annual Report 2016
G4-31 Contact point for questions regarding the report or its contents Welcome to Sri Lanka Telecom PLC’s Annual Report 2016
GRI Content Index
G4-32 Compliance with GRI G4 guidelines, GRI content index and the external assurance report GRI Content Index
G4-33 Policy and current practice with regard to seeking external assurance for the report None
G4-34 Governance structure of the organisation including committees under the highest governance body responsible for decision-making on economic, environmental and social impacts Corporate Governance
Ethics and Integrity
G4-56 The values, principles, standards and norms of behaviour Institutional Capital
Aspect: Economic Performance
G4-EC1 Direct economic value generated, distributed and retained Financial Capital
G4-EC3 Coverage of the organisation’s defined benefit plan obligations Employee Capital
Aspect: Market Presence
G4-EC6 Proportion of senior management hired from the local community at locations of significant locations of operation Employee Capital
Aspect: Indirect Economic Impacts
G4-EC7 Development and impact of infrastructure investments and services supported Social and Environmental Capital
G4-EC8 Positive and negative indirect economic impacts Social and Environmental Capital
Aspect: Energy
G4-EN3 Energy consumption within the organisation Social and Environmental Capital
G4-EN6 Reductions in energy consumption Social and Environmental Capital
G4-EN7 Reductions in the energy requirements of products and services Social and Environmental Capital
Aspect: Emissions
G4-EN19 Reduction of GHG emissions Social and Environmental Capital
Labour Practices and Decent Work
Aspect: Employment
G4-LA1 Total number and rate of new employee hires and employee turnover by age group, gender and region Employee Capital
G4-LA2 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation Employee Capital and Notes to the Financial Statements
Aspect: Occupational Health and Safety
G4-LA8 Health and safety topics covered in formal agreements Employee Capital
G4-LA9 Average hours of training per year per employee by gender, and by employee category Employee Capital
G4-LA10 Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings Employee Capital
G4-LA11 Percentage of employees receiving regular performance and career development reviews by gender and employee category Employee Capital
Aspect: Diversity and Equal Opportunity
G4-LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership and other indicators of diversity Corporate Governance and Employee Capital
Aspect: Equal Remuneration for Women and Men
G4-LA13 Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation Corporate Governance and Notes to the Financial Statements
Aspect: Labour Practices Grievance Mechanisms
G4-LA16 Number of grievances about labour practices filed, addressed and resolved through formal grievance mechanisms Employee Capital
Aspect: Local Communities
G4-SO1 Percentage of operations with implemented local community engagement, impact assessments and development programmes Social and Environmental Capital
Aspect: Anti-Competitive Behaviour
G4-SO7 Total number of legal actions for anti-competitive behaviour, anti-trust and monopoly practices and their outcomes Institutional Capital
Aspect: Compliance
G4-SO8 Monetary value of fines and the number of non-monetary sanctions Institutional Capital
Aspect: Product and Service Labelling
G4-PR3 Type of product and service information required by the organisation’s procedures for product and service information and labelling, and percentage of significant product and service categories subject to such information requirements Customer Capital
G4-PR5 Results of surveys measuring customer satisfaction Customer Capital
Aspect: Marketing Communications
G4-PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion and sponsorship by type of outcomes Institutional Capital
Aspect: Customer Privacy
G4-PR8 Total number of substantial compliance regarding breaches of customer privacy and losses of customer data Institutional Capital
Aspect: Compliance
G4-PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning provision and use of products and services Institutional Capital