Supplementary Information
4G Fourth Generation
ADSL Asymmetric Digital Subscriber Line
ASPI All Share Price Index
API Application Programming Interface
BPM Business Process Management
BPO Business Process Outsourcing
BPR Business Process Re-engineering
BSS Billing Support System
CDMA Code Division Multiple Access
CEA Communications Enabled Applications
CLI Caller Line Identification
CRM Customer Relationship Management
DC HSPA+ Dual-Carrier High Speed Packet Access
DEL Direct Exchange Line
E1 E – Carrier System Level 1
EBITDA Earnings Before Interest, Taxes, Depreciation and Amortisation
EFTNS External Fixed Telecommunications Network Services
EPF Employees’ Provident Fund
ERP Enterprise Resource Planning
ETA Electronic Travel Authorisation
ETF Employees’ Trust Fund
FCR Fault Clearance Rate
FTTB Fibre-To-The-Building/Business
FTTC Fibre-To-The-Curb
FTTH Fibre-To-The-Home
FTTN Fibre-To-The-Node
Gbps Gigabits per second
GDP Gross Domestic Product
GITR Global Information Technology Report
GPS Global Positioning System
GRI Global Reporting Initiative
GSR Global Symposium for Regulators
GTH Global Telecommunications Holdings
HDTV High Definition Television
HSPA High Speed Packet Access
ICT Information and Communication Technologies
ICTA Information and Communication Technology Agency of Sri Lanka
IDD International Direct Dialling
IFRS International Financial Reporting Standards
IGW International Gateway
IMS IP Multimedia Subsystem
INED Independent Non-Executive Director
IoT Internet of Things
IP Internet Protocol
IP-VPN Internet Protocol Virtual Private Network
IPTV Internet Protocol Television
ISP Internet Service Provider
ITU International Telecommunication Union
KPO Knowledge Process Outsourcing
KPI Key Performance Indicator
LEARN Lanka Education and Research Network
LED Light Emitting Diode
LGN Lanka Government Network
LTE Long-Term Evolution
Mbps Megabits per second
MEF Metro Ethernet Forum
MEN Metro Ethernet Network
MIMO Multiple-Input and Multiple-Output
MPEG Moving Picture Experts Group
MPLS Multiprotocol Label Switching
MSAN Multi-Service Access Nodes
NBN National Backbone Network
NED Non-Executive Director
NFC Near Field Communication
NGN Next Generation Network
NOC Network Operating Centre
NRI Network Readiness Index
OSS Operational Support System
OTT Over the Top
PEO TV Personalised Entertainment Option Television
PoP Point of Presence
PSTN Public Switched Telephone Network
PTC Pacific Telecommunications Council
RAS Revenue Assurance System
SAFA South Asian Federation of Accountants
SBN SLT Backbone Network
SDH Synchronous Digital Hierarchy
SDM Space Division Multiplex
SEA ME WE South East Asia-Middle East-West Europe
SLBN Sri Lanka Telecom Broadband Network
SLFRS Sri Lanka Accounting Standards
SLIM Sri Lanka Institute of Marketing
SME Small and Medium Enterprise
SMS Short Message Service
SOA Service Oriented Architecture
STM-1 Synchronous Transport Module Level-1
SVOD Subscription Video on Demand
TRCSL Telecommunication Regulatory Commission of Sri Lanka
UMTS Universal Mobile Telecommunications System
VDSL Very High Bit Rate Digital Subscriber Line
VoD Video on Demand
VoIP Voice over Internet Protocol
VPN Virtual Private Network
WAP Wireless Access Protocol
WiMAX Worldwide Interoperability for Microwave Access