Stakeholders

Stakeholders are individuals and organisations that may be expected to be significantly affected by our activities, products, and services; and whose actions may be expected to affect our ability to successfully implement our strategies and achieve our objectives.

SLT’s key stakeholders include our shareholders, customers, business partners, employees, Government authorities, industry regulators, media and advocacy groups, and the communities and environment in which we operate. We seek to engage with our stakeholders through various means to better understand how we impact each other so we may accordingly adjust our strategies, products, and services to achieve optimal outcomes for all stakeholders.

Our primary stakeholders

Identification and engagement

The execution of our operations, at SLT Group, touches on the lives of all Sri Lankans in one way or another. Different stakeholder groups have different interests, which sometimes conflict with one another. Stakeholder identification process and prioritisation is therefore essential to meet both short-term needs and long-term expectations.

A systematic approach to stakeholder mapping thus forms the basis of all our interactions. The mapping process was preceded by an analysis of the operating environment, strategies best suited to address opportunities and threats, which in turn shape our engagement processes.

Through the various engagement platforms that we have established, we seek to understand our stakeholders’ views, communicate effectively with them, and respond to their concerns.

Stakeholder engagement

External initiatives

SLT is a member of several associations and members of staff actively participate in their respective activities. Key memberships are listed below:

National

• National Broadband Committee
• National Chamber of Commerce
• Next Generation Network Committee
• Government initiative of free Wi-Fi programme
• Online secondary school education (SchoolNet) programme
• Online university education programme (LEARN) programme
• eGovernment programme
• Sri Lanka Internet Society

International

• SEA-ME-WE connectivity consortium from its inception
• IPv6 Execution Committee
• Global Internet Exchange Network
• International PoP Community
• Commonwealth Telecommunications Organisation (CTO)
• International Telecommunication Union (ITU)
• Fibre-to-the-Home Community
• Carrier Ethernet Forum
• Carrier Grade Wi-Fi Forum
• International Internet Society

Materiality

Our business model focuses on aspects that are important, from the perspective of our telecom business (SLT Group) as well as that of the stakeholder. What is “important” is a judgement based on relevance and significance, the latter being determined by the probability of occurrence and the magnitude of the impact.

The identification of these aspects are facilitated as a result of our effective engagement with our stakeholders. As such, these aspects can be represented in a tabulated form as shown below; and can consequently be identified as being of “medium”, “high”, or “very high” importance to the business and its stakeholders.

Materiality matrix