The Company actively pursues a multi-channel process of engagement across all key stakeholder groups.
It is relevant for us to mention some of these key areas of engagement, in lending perspective to this report.
Employees
At all points of an employee’s career path, we ensure that there are avenues open for meaningful, two-way dialogue.
From an emancipated process of performance evaluation, performance based remuneration and reward, to training, career progression, a constantly evolving and improving work environment, dissemination of information and an inclusive approach to the Company’s planning, a comprehensive medical scheme and calendar of extra-curricular activity, the employee-employer channels are well served.
Customers
As has already been stated, SLT is focussing on a shift of strategy - from networks to markets - which leads us to an enhanced level of customer centricity.
SLT is one of Sri Lanka’s largest Service sector entities and thus already has in place very vibrant and productive customer engagement processes.
From the perspective of infrastructure, the Company interacts with customers through an extensive network of offices, maintenance units, Call Centres, Dealer networks and dedicated Account Management units.
Our product and service offers are the results of significant customer input coupled with the vision and strategy of SLT in pushing boundaries and giving customers ‘products of the future by bringing freedom for their innovations’.
We maintain many surveys such as a Customer Satisfaction Index, which serve as a barometer for customer engagement.
The Wider Community
The Company fulfils its statutory and regulatory role in that we ensure Annual General Meetings are conducted as scheduled, where shareholder engagement is assured. Similarly, our Annual Audited Accounts and Report are published as required, both in print and web format.
In the context of the wider community, the Company publishes regular press releases detailing information on its performance, from financial highlights to key business/product/service developments.
SLT also conducts Investor Forums on a periodic basis, and also publishes an Investor Magazine.
An up-to-date Corporate website is in operation.
Business Partners
Our partners are vital to our business. Meaningful avenues of engagement help to support this view, as well as to reinforce our own commitment to play a vital role in their own areas of business.
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| Investor Relations plays a key part at SLT |
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Thus the Company organises frequent conventions for our partners, distributors and dealers. We also maintain robust communication systems which enable a continuing dialogue on product quality, marketing, customer satisfaction and problem solving.
To facilitate business transactions we have an e-tendering process online. |
