Sri Lanka Telecom (SLT), the pioneering integrated telecommunication service provider introduced the first “drive-through” bill payment facility, at SLT Maradana Teleshop, at a special opening ceremony held on Tuesday, 9th July 2013. SLT is the first operator to implement a “drive-through” bill payment facility, which was introduced with the aim of increasing customer convenience and adding value to customers’ overall experience with SLT.
With the introduction of this latest bill payment facility, customers are now able to pay their SLT and Mobitel bills to the SLT counter in the comfort of their vehicle, while on their way to their destinations, eliminating the hassle of finding parking spaces and thus, fitting their errands more easily into their busy lifestyles. The SLT Teleshop at Maradana is centrally located in a busy commercial area and this drive through bill payment facility that is easily accessible by customers, will help to greatly increase their convenience. SLT has already enabled the bill payment facility in over 3000 different locations islandwide including leading supermarkets, banks (with the option of making bill payments at the bank counter, ATM machines, using phone banking method or through the bank’s website), other retail outlets, online through the company’s corporate website www.slt.lk, as well as through doorstep banking facilities that enable customers to pay their bills at their own doorstep through mobile collection teams that regularly visit customers’ homes.
Lalith de Silva, Group CEO of SLT said, “Our strategy behind this initiative is to enhance customer experience at each and every customer touch point. Through this, we hope to get closer to our customers, and make their lives easier by helping them to carry out their daily activities with as minimum disruption to their busy lives as possible.”