The past meets the present while looking ahead to the future -
In keeping with its commitment to offer enhanced customer care and a superior interactive brand experience, Sri Lanka Telecom (SLT), the national telecommunications provider, unveiled its new teleshop at a heritage building in Colombo Fort. The one-of-a-kind teleshop was ceremonially inaugurated by Mr. Greg Young, CEO of SLT, on 28th August, 2012. The opening of this teleshop is a truly historic event, as it is located in the Ceylon ‘Central Telegraph Office' (CTO), a historic property constructed in 1911, its colonial past fittingly reflected in its grand architecture.
Commenting on the special occasion, CEO, Greg Young, said: “As the national telecommunications provider, it has been our endeavour to continually improve and expand our customer reach. One of our key focus areas has been to achieve a higher degree of customer-centricity in every process and across every layer of the organization, so much so that we are tuned to the specific needs of customers and are able to pre-empt these needs. The opening of the new teleshop in the heart of the business district, in Colombo Fort, reflects the strength of our commitment, as it increases our customer touch points and provides customers the opportunity of availing of our products and services. This teleshop network expansion will ensure that all SLT services are more accessible to customers in the most commercial area. As a brand with a lasting legacy, we are proud to be located in a heritage building which reflects the country’s rich past and offers customers the opportunity of visiting the special SLT Teleshop. We hope to come closer to our customers and build a strong, mutually beneficial relationship, whereby our customers are not merely customers, but also our partners, through this new Teleshop and Experience Centre.”
The SLT Teleshop will offer office-goers in the commercial hub of Colombo Fort the unparalleled convenience of settling all SLT bills, obtaining any SLT services such as Megaline, Citylink, internet and email services, Broadband internet, PeoTV and Mobile services through Mobitel counters at the location, within a short distance from their workplaces in the area. Further, the new teleshop will showcase the 'Experience Centre', to provide first-hand experience to customers about SLT's high quality single play, double play and triple-play services: Telephone, Broadband and PeoTV.
The Experience Centre will provide customers an insight into the features of SLT Megaline, namely, its best quality voice - data - broadband - internet - email - multimedia services on a single wireline connection; the 'uninterrupted high speed internet' with packages from download speeds 2Mbps, 4Mbps, 8Mbps and 16Mbps offered by SLT Broadband; and the popular Personalised Entertainment (Interactive PEO TV) features through IPTV platform, such as interactive television, time shift tv, video on demand and other services such as email, internet directory services on SLT PeoTV.
The SLT teleshop network is the key distribution channel of SLT for its all products and services including pre-paid and post-paid services, lodging of complaints and purchasing of new telecommunication equipment. The new premises reflect the SLT Brand image and infuse continuity into its brand identity, while delivering an exclusive ambience.